Inspections & Service
MADE EASY.
The most complete field service platform for organisations looking to increase productivity, profitability and customer service, while ensuring compliance across their organisation.
Transform your sales, service, asset maintenance and reporting in one customisable platform.
Fieldmagic has been designed from day 1 to be modern, reliable and easy to use for you scale your business.
Stay ahead of the competition
We release new features at minimum once a month, often weekly. We're able to do this because we designed for rapid improvement from day 1 - this is all done with zero downtime. You get the benefit of constant improvements with no additional cost.
Designed to make life simple
Our platform is designed to be incredibly powerful, while still being simple to use for your most important users. Our app is designed to be simple for technicians to use in the field, allowing them to focus on the actual work rather than data entry.
A mobile app designed to be powerful, yet easy to use and functional in remote locations
Generate high-quality leads effortlessly and boost your sales pipeline with our powerful lead generation solution.
Designed for Offline Use
A mobile app that is designed to work offline first. That means that whether your technicians are in a cement basement or the middle of the Australian outback, they can still work.
Mobile Quoting, Job Management, Asset Inspections & Timesheets
Designed to be fast and easy to use, all of the tools needed for your technicians to do their job right the first time.
Standardize your Processes with our Job & Asset Checklists
Our mobile checklists allow you to define standard operating procedures for job safety, signoff, asset inspections, or any other process you would like to incorporate.
Drive efficiency across your back office team
A scalable, configurable web-based back end for your office team to manage quoting, scheduling, parts ordering and invoicing.
Create Advanced Quotes & Proposals
Design professional quotes and cover letters using our powerful document builders
Product Catalogue with Profitability Analysis
Our product catalogue feature allows you to organise parts into folders, relate products that are often purchased together to each other for simple adding to quotes and jobs, and track inventory levels and supplier pricing, all visible from your quotes.
Import your Supplier Pricing
Need to have your entire supplier product list in your system to make quoting and adding parts simpler? No problem! Use our high performance import wizard to import and update your price list in seconds!
Fully integrated multi-warehouse inventory tracking for desktop and mobile
Track your multi-location inventory across warehouses and technician vans with mobile access and mobile stocktake
See live stock levels when quoting
When creating quotes, we provide a breakdown of stock levels for each part, along with preferred suppliers and lead times
Stock management enabled for mobile
Perform stock takes from mobile, or transfer stock from one location to another, directly from the mobile app.
Streamline your stock ordering process
With stock ordering wizards that allow you to easily generate purchase orders from current stock levels and stock reorder levels set for each location, we take the manual work out of maintaining your stock levels.
Accelerate Time to Pay with Integrated Mobile Payments
Our platform offers both mobile credit card processing and a point of sale with integrated stock control for your main store or warehouse.
Take payments using Cash, Card, or Tap to Pay
Connect to stripe in minutes to enable taking payments with tap to pay, send your customer a QR code, manually enter a credit card number, or take and record a cash payment.
A point of Sale for your Store or Warehouse
Our mobile app can also operate as a point of sale with an integrated QR code or barcode scanner, which makes it quick and easy to process payments in a store front.
Seamlessly Integrated with your Accounting
Our platform integrates seamlessly with Xero, Quickbooks, MYOB, Reckon, Saasu and Netsuite. Or use our free Make.com connector to build out your own integration with any accounting or ERP system.
Gain Insights into your Business with our Powerful Reporting Platform
Fieldmagic offers powerful analytics that allows you to gain valuable real-time insights into how your business is running.
Out of the Box Dashboards
Our platform provides out of the box dashboards that give you insights into sales, quoting, job management, asset reporting and business trends.
Advanced Report Builder
For anything a little bit custom, we offer a drag and drop report and dashboard builder, which allows you to create bespoke high performance reports with clickable dashboards that drill down into your data.
Data Warehouse
Need something a bit outside the box? No problem - we're kind of nerdy at Fieldmagic and we love a good data warehouse. What does this mean? We give you near real time access to a database that's updated every 10 minutes that allows you to create bespoke reports in any tool - the most popular are the free Google Looker Studio and PowerBI.
Transform your Customer Experience
Give your customers access to see their jobs, request new jobs, request quotes, approve quotes, view and pay invoices, and download maintenance reports.
Get a Competitive Advantage
Looking to win more business with strata and building managers? Make their life easy with a central location for them to manage and access their compliance.
Reduce your Admin Overhead
Not only will you make your customer's life simpler, but you'll also save on admin time - no more responding to 15 emails a day requesting maintenance reports. Just give the customers access to the portal and you're good to go!
Features Built for Franchises
Not everyone wants to grow to a franchise business, but if you do, Fieldmagic has you covered! With features like scheduling across Fieldmagic systems and consolidated Franchise reporting, you'll be covered if you need to support a franchise model.
Cross Client Scheduling
Franchise businesses have some unique requirements. You want to enable each franchise to quote, schedule and bill their own jobs, but you also want to be able to send jobs to franchisees from head office. Our cross client scheduling allows you to schedule jobs to another independent Fieldmagic system as easily as if it was within your own system.
Consolidated Reporting Across Systems
Our integrated data warehouse allows us to provide consolidated reporting for head office across ALL franchises, while still allowing you to see individual data per franchise. All while each franchise can still see their own data and reporting. The best of both worlds.
Flexible Pricing Options to Suit Your Needs
Tailored Pricing for Your Business Needs
First 5 Mobile Users Free
with any single advanced or desktop user license
Subcontractors are Free
They get notified by email and any responses are automatically captured against the job!
Mobile App Users
For those users that only need to access and complete mobile quotes, jobs, asset inspections, take photos and videos and submit timesheets.
$19
PER USER/MONTHLY
Full Access to the Mobile App
Mobile Quoting, Job Management, Asset Inspections
Create Quotes & Jobs from Mobile
Point of Sale & Mobile Payments
Timesheets
Shift Logon/Logoff with Real-time Location Tracking during Shifts
Stock Transfers & Stock Takes
Offline Mobile Access
Advanced Desktop Users
Limitless access and premium features in our all-inclusive plan.
$49
PER USER/MONTHLY
Mobile App Access Included
Asset Inspections & Maintenance
Quoting & Document Builder
Job Management & Invoicing
Accounting Integration with Xero, Quickbooks, MYOB, Saasu & Reckon
Out of the box reporting dashboards & reports
Compliance checklists, safety checklists & standard operating procedures
Enterprise Desktop Users
Get started with our affordable Starter plan, perfect for small businesses.
$79
PER USER/MONTHLY
Everything In Advanced
Multiwarehouse Stock Management
Custom Emailing Domain
Customer Portal
Customise fields and layouts on desktop & mobile via our Studio
Schedule Quotes & Jobs Between Fieldmagic Instances (Franchise Model)
Advanced Report Builder & Data Warehouse Access
Role & Security Management
API Access
Free Make.com & Zapier Connectors
TESTIMONIALS
What others are saying
"Exactly what we needed - cost effective, smart, adaptable, responsive, well suported."
"Excellent. Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable. Support is great, and communication and responsiveness is excellent." - Graham, Australia
"Highly recommend this"
"It is very easy to use and train new people to use. It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system. We also store all our customer data in FM." - Winston, Australia
Find the Perfect Plan for Your Business
Explore transparent pricing options, feature breakdowns, and select the best value for your investment.
Starter
Full Online Booking, Pipelines, Social Cal, Website Builder, And More!
Nurture & Close Leads Into Customers
All The Tools To Capture More Leads
Single Account - Setup 1 Client Or Use For Your Own Agency
Api Access - Integrate With Anything
Unlimited Sub-Accounts
Unlimited Contacts & Users
Branded Desktop App
SaaS Mode
Email / Phone / Text Rebilling
Split Testing
Advanced API Access
Agent Reporting
AI Conversational Bot
Unlimited
Full Online Booking, Pipelines, Social Cal, Website Builder, And More!
Nurture & Close Leads Into Customers
All The Tools To Capture More Leads
Single Account - Setup 1 Client Or Use For Your Own Agency
Api Access - Integrate With Anything
Unlimited Sub-Accounts
Unlimited Contacts & Users
Branded Desktop App
SaaS Mode
Email / Phone / Text Rebilling
Split Testing
Advanced API Access
Agent Reporting
AI Conversational Bot
Pro Plan
Full Online Booking, Pipelines, Social Cal, Website Builder, And More!
Nurture & Close Leads Into Customers
All The Tools To Capture More Leads
Single Account - Setup 1 Client Or Use For Your Own Agency
Api Access - Integrate With Anything
Unlimited Sub-Accounts
Unlimited Contacts & Users
Branded Desktop App
SaaS Mode
Email / Phone / Text Rebilling
Split Testing
Advanced API Access
Agent Reporting
AI Conversational Bot
Frequently Asked Questions
What are the key differences between Advanced & Enterprise?
The enterprise product gives you access to every feature we have available. Every new feature that's released, every advanced feature in the platform - you get it. The advanced product is still very capable, but misses certain features such as the stock management.
Do all versions of the platform support offline access?
Absolutely - we believe offline access is a critical component of any field service platform - whether you're working in a basement or in the Australian outback, you need to be able to operate without a data connection.
Can you visit us onsite during the rollout process?
Of course - we actually encourage this for deployments that are larger than 20 users. However, it is something that we do charge consulting fees for - just reach out and we can have a conversation about the options here.
Can you help us migrate from our current system?
Absolutely. For migrations, you can do this yourself using our import wizard, or we can do a more complete migration. We have a number of packages, but have done near complete migrations from platforms such as Jobber, SimPro and ServiceM8 to name but a few. Just reach out if you'd like us to quote to make this process simpler. We can also provide you with a historical reference of your data via Google BigQuery so that you always have it there to look it up.
How can I be sure that my data is safe?
Fieldmagic has been designed from the ground to maximise reliability. That means automatic failover of servers, multiple backup server locations and automatic recovery. All media is stored on Amazon S3, which has a reliability guarantee of 99.999999999%. We also give you near real-time access to your data warehouse, which gives you full access to your data at all times.
How long has Fielmagic been around?
The company behind Fieldmagic (CRM Online Australia) was started in 2006 as a consulting organisation. That company is still around, but Fieldmagic itself was created as a product for the first time in 2016. It has been through many iterations since then and continues to rapidly improve.